Breaking the trade-off between efficiency and service: Service businesses struggle with a reality that is foreign to manufacturers : Customers "interfere" with their operations - Universidad de San Buenaventura

Título Artículo	Breaking the trade-off between efficiency and service : Service businesses struggle with a reality that is foreign to manufacturers : Customers "interfere" with their operationsArtículo de Revista
Parte de	Harvard business review Vol. 84 No. 11 Pagina(s) 92-101
Autor(es)	Frei, Frances X. (Autor)
Publicación	Harvard Business School, Noviembre 2006
	Inglés;
Materia(s)	Cadenas de suministros; Relaciones con los clientes; Servicio al cliente; Comportamiento del consumidor;