reimpresión de la edición, 2003 CONTENIDO:
1. What Is Software Quality?
2. Software Development Process Models.
3. Fundamentals in Measurement Theory.
4. Software Quality Metrics Overview.
5. Applying the Seven Basic Quality Tools in Software Development.
6. Defect Removal Effectiveness.
7. The Rayleigh Model.
8. Exponential Distribution and Reliability Growth Models.
9. Quality Management Models.
10. In-Process Metrics for Software Testing.
11. Complexity Metrics and Models.
12. Metrics and Lessons Learned for Object-Oriented Projects.
13. Availability Metrics.
14. Measuring and Analyzing Customer Satisfaction.
15. Conducting In-Process Quality Assessments.
16. Conducting Software Project Assessments.
17. Dos and Don'ts of Software Process Improvement.
18. Using Function Point Metrics to Measure Software Process Improvement.
19. Concluding Remarks.
Appendix: A Project Assessment Questionnaire
