CONTENIDO:
I. FREQUENTLY ASKED QUESTIONS
1. How can we demystify BPM;
2. What is Business Process Management (BPM)?
3. Why is it important to improve business processes before automating them?
4. When should you do BPM? What are the main drivers and triggers?
5. Who should be involved in BPM?
6. Why are organizational strategy and process architecture important in a BPM implementation?
7. How do you sell BPM technology to the organization?
8. What are the critical success factors in a BPM project?
9. What are the critical implementation aspects of a BPM solution?
10. Why do you need a structured approach to implementing BPM?
II. THE FRAMEWORK;
11. Framework overview
12. Guidelines of how to use the Framework
13. Organization Strategy phase
14. Process Architecture phase
15. Launch Pad phase
16. Understand phase
17. Innovate phase
18. People phase
19. Develop phase
20. Implement phase
21. Realize Value phase
22. Sustainable Performance phase
23. Essentials Introduction
24. Project Management
25. People Change Managemen
26. Leadership
III. BPM AND THE ORGANIZATION
27. BPM Maturity
28. Embedding BPM within the organization
IV. APPENDICE - TOOLS AND TECHNIQUES
Bibliography PROYECTO: Zathura. Docente Diego Armando Gómez
