CONTENIDO: Why Balanced Scorecard How Balanced Scorecard Works at the Corporate Level - Key Phases of a Balanced Scorecard Project - Aligning IT to Organizational Strategy - Aligning IT to Meet Financial Objectives - Aligning IT to Meet Customer Objectives - Aligning IT to Meet Business Objectives - Balanced Scorecard Assessment Plan - Compliance, Awareness and Assurance - Scorecard Tools - Alternative Performance Measurement Approaches - Appendices
Resumen
Balanced Scorecard is today's management mantra and an increasing number of organizations have implemented this performance methodology. IT managers are increasingly moving towards measurement of the software development and operations process. Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy provides an easy-to-read, comprehensive examination of how the popular balanced scorecard management performance methodology can be used to synch IT with a company's goals. It covers the key phases of a balanced scorecard project: planning, formulating, communicating, measuring, linking to objectives, implementing, and measuring. It provides a full sweep of the topic
