Requerimientos del sistema: Microsoft Windows 98, Windows NT 4.0, Windows 2000, Windows ME, or Windows XP.- Incluye: Indice al final del texto ISBN CD-ROM: 0130089028 Contenidos: 1.The strategic importance of operations 2.Designing the operating system 3.Managing the supply chain 4. Ensuring quality El CD-ROM contiene los siguientes Video Clips: Capitulo 1. What is Operations?, -E-Commerce at Teva, Lands' End in Japan -Capitulo 2. Ritz-Carlton's Mission, Ritz-Carlton Quality, Product-Process Matrix, McDonald's Balanced Scorecard Capítulo 3. Benchmarking at Xerox, Design for Environment at HP, A Room that Works by Marriott, Capítulo 4. Projects, Batch Production, Mass Production, Continuous Production, Order Fulfillment at Lands' End Capítulo 5.A Service Facility Layout, Kurt Manufacturing's Cellular Layout, A Brief Look at an FMS, CApítulo 6 .Project Management at Nantucket Nectars Capítulo 7. Regal Marine, Otsourcing at Teva Capítulo 10. Managing Inventory at Lands' End, JIT at Harley-Davidson, Worker Flexibility at Wheeled Coach Capítulo 12. ERP at Nantucket Nectars, MRP at Wheeled Coach Capítulo 14.Lands' End Quality, Whirlpool's Clyde Division, Benchmarking at Xerox, Ritz-Carlton Quality Capítulo 15. SPC at Harley-Davidson, Lands' End Quality, Mcnald's Performance Incentives Capítulo 17.Lands' End Work Environment.
