Zappos's CEO on going to extremes for customers: The Idea : In search of high-caliber employees to staff its call center, Zappos relocated the entire company from San Francisco to Las Vegas in 2004. Here's why the move made sense. How I Did It - Universidad de San Buenaventura

Título Artículo	Zappos's CEO on going to extremes for customers : The Idea : In search of high-caliber employees to staff its call center, Zappos relocated the entire company from San Francisco to Las Vegas in 2004. Here's why the move made sense. How I Did ItArtículo de Revista
Parte de	Harvard business review Vol. 88 No. 07/08 : the effective organization : Turn great strategy into great results Pagina(s) 41
Autor(es)	Hsieh, Tony (Autor)
Publicación	Harvard Business School, Julio-Agosto 2010
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