Predicting the unpredictable : The collective behavior of people in crowds, markets, and organizations has long been a mystery. Now, some companies are finding ways to analyze, and even foretell, such "emergent phenomena": Frontiers - Universidad de San Buenaventura

Título Artículo	Predicting the unpredictable : The collective behavior of people in crowds, markets, and organizations has long been a mystery. Now, some companies are finding ways to analyze, and even foretell, such "emergent phenomena" : FrontiersArtículo de Revista
Parte de	Harvard business review Vol. 80 No. 03 Pagina(s) 109-116
Autor(es)	Bonabeau, Eric (Autor)
Publicación	Harvard Business School, Marzo 2002
	Inglés;
Materia(s)	Dinámica de grupos; Servicio al cliente; Comportamiento del consumidor; Satisfacción del consumidor;