Universidad de San Buenaventura - Cali

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1.		Administración de personal y recursos humanos (5. ed.) (2000) Werther, William B; Davis, Keith ISBN: 9701028929 Ejemplares: 2
2.		HBR case study : At the moment of decision, what would you do?. The case of the unpopular pay plan Ehrenfeld, Tom En: Harvard business review, Vol. 70 No. 01, 14-23
3.		HBR case study : The best-laid incentive plans : Rainbarrel products knew what it needed from its workforce and created a performance management system to get it. Now, it's living with the consequences- most of them unintended Kerr, Steve En: Harvard business review, Vol. 81 No. 01, 27-37
4.		Mapping the world of customer satisfaction Fazio Maruca, Regina En: Harvard business review, Vol. 78 No. 03, 30
5.		Motivación : manual de implementación Hagemann, Gisela ISBN: 9681861086 Ejemplares: 1
6.		Moving mountains : How do you inspire ordinary people to do extraordinary things? A dozen leaders describe tough motivational challenges they've faced : Voices Fiorina, Carly; Bangle, Chris; Baum, Herb En: Harvard business review, Vol. 81 No. 01, 41-47
7.		What is the right supply chain for your product ? Fisher, Marshall L En: Harvard business review, Vol. 75 No. 02, 105-116
8.		Why incentive plans cannot work Kohn, Alfie En: Harvard business review, Vol. 71 No. 05, 54- 63

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